Books
- What Did You Say? The Art of Giving and Receiving Feedback, by Charles and Edith Seashore and Gerald M. Weinberg
- People Skills, by Robert Bolton
- On-The-Level: Performance Communication that Works, by Patricia McLagan and Peter Krembs
- Getting Past No: Negotiating your way from confrontation to cooperation, by William Ury
- Difficult Conversations: How To Discuss What Matters Most, by Douglas Stone, Bruce Patton, Sheila Heen
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