BOOKS
• What Did You Say? The Art of Giving and Receiving Feedback, by Charles and Edith Seashore and Gerald M. Weinberg
• People Skills, by Robert Bolton
• On-The-Level: Performance Communication that Works, by Patricia McLagan and Peter Krembs
• Getting Past No: Negotiating your way from confrontation to cooperation, by William Ury
• Difficult Conversations: How To Discuss What Matters Most, by Douglas Stone, Bruce Patton, Sheila Heen
• Search for more books on Communication Skill Set